When the Vent begins, you might confuse [it] for a conversation. It's not. It's a Vent. It's a mental release valve and your job is to listen for as long as it takes. Don't problem solve. Don't redirect. Don't comfort. Yet. Your employee is doing mental house cleaning and interrupting this cleaning is missing the point. They don't want a solution, they want to be heard.

I am a firm believer that you need a well-defined leadership role to deal with unexpected and non-linear side effects of people working together. You need someone to keep the threads untangled and forming a high-functioning web rather than a big snarl of a Gordian knot.

Managers tell you where you are, leaders tell you where you're going.

Criticism is the best sign you're onto something.

One of your many jobs as manager is information conduit, and the rules are deceptively simple: for each piece of information you see, you must correctly determine who on your team needs that piece of information to do their job.

A toxic person kills, and by kills I mean totally destroys teamwork.

A milestone is less date and more definition.