Good design isn't about making decisions for your users, it's about making those decisions irrelevant.

I am a firm believer that you need a well-defined leadership role to deal with unexpected and non-linear side effects of people working together. You need someone to keep the threads untangled and forming a high-functioning web rather than a big snarl of a Gordian knot.

A milestone is less date and more definition.

If we're 15 minutes into a lifeless, redundant, status-based 1:1 and I don't have anything sitting in my back pocket, I'm going to turn it into a performance review.

Watch with awe and amazement at how quickly an engineer will become totally annoyed by inefficiency.

Managers tell you where you are, leaders tell you where you're going.

Snark from nerds is a leading indicator that I'm wasting their time and when I find it, I ask questions until I understand the inefficiency so I can change it or explain it.