Good design isn't about making decisions for your users, it's about making those decisions irrelevant.

Your work speaks for you.

I am a firm believer that you need a well-defined leadership role to deal with unexpected and non-linear side effects of people working together. You need someone to keep the threads untangled and forming a high-functioning web rather than a big snarl of a Gordian knot.

Innovation is not born out out of a committee; innovation is a fight. It’s messy, people die, but when the battle is over, something unimaginably significant has been achieved.

When the Vent begins, you might confuse [it] for a conversation. It's not. It's a Vent. It's a mental release valve and your job is to listen for as long as it takes. Don't problem solve. Don't redirect. Don't comfort. Yet. Your employee is doing mental house cleaning and interrupting this cleaning is missing the point. They don't want a solution, they want to be heard.

Watch with awe and amazement at how quickly an engineer will become totally annoyed by inefficiency.

Managers tell you where you are, leaders tell you where you're going.