until you got ice cream spilled on you, you’re not doing field work

When you're frustrated with people, when they've made you angry, it just may be because you haven't given them enough time.

We cannot change the cards we are dealt, just how we play the hand.

Remember how quickly our field [computer science] changes. That's why you want to focus on learning things that don't change: how to work well with other people, how to carefully assess a client's real - as opposed to perceived - needs, and things like that.

An injured lion wants to know if he can still roar.

No matter how bad things are, you can always make things worse.

Find the best in everybody, no matter how long you have to wait for them to show it