No matter how bad things are, you can always make things worse. At the same time, it is often within your power to make them better
Randy PauschThe person who failed often knows how to avoid future failures. The person who knows only success can be more oblivious to all the pitfalls.
Randy PauschProper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better?
Randy Pausch