Be willing to apologize. Proper apologies have three parts: 1) What I did was wrong. 2) I'm sorry that I hurt you. 3) How do I make it better? It's the third part that people tend to forget. Apologize when you screw up and focus on other people, not on yourself.
Randy PauschWell, you canโt have just some of me, Jai,โ I told her. โYou appreciate the part of me that didnโt get angry because two โthingsโ we own got hurt. But the flip side of that is my belief that you donโt repair things if they still do what theyโre supposed to do. The cars still work. Letโs just drive โem.
Randy PauschRemember brick walls let us show our dedication. They are there to separate us from the people who don't really want to achieve their childhood dreams.
Randy Pausch