Fundamentals, fundamentals, fundamentals. You’ve got to get the fundamentals down because otherwise the fancy stuff isn’t going to work.

Apologize when you screw up and focus on other people, not on yourself.

Proper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better?

Find the best in everybody. Just keep waiting no matter how long it takes. No one is all evil. Everybody has a good side, just keep waiting, it will come out.

No job is beneath you. You ought to be thrilled you got a job in the mailroom And when you get there, here's what you do: Be really great at sorting mail.

When we're connected to others, we become better people.

I don't suffer from an abundance of politeness.