Be willing to apologize. Proper apologies have three parts: 1) What I did was wrong. 2) I'm sorry that I hurt you. 3) How do I make it better? It's the third part that people tend to forget. Apologize when you screw up and focus on other people, not on yourself.
Randy PauschNo matter how bad things are, you can always make things worse. At the same time, it is often within your power to make them better
Randy PauschWhen you see yourself doing something badly and nobody's bothering to tell you anymore, that's a very bad place to be. Your critics are the ones telling you they still love you and care.
Randy Pausch