Be willing to apologize. Proper apologies have three parts: 1) What I did was wrong. 2) I'm sorry that I hurt you. 3) How do I make it better? It's the third part that people tend to forget. Apologize when you screw up and focus on other people, not on yourself.
Randy PauschYou can't get there alone. People have to help you, and I do believe in karma. I believe in paybacks. You get people to help you by telling the truth, by being earnest.
Randy Pausch