If you run a business, put on top your employees, then your consumers, and then your shareholders.

We always enter markets where the leaders are not doing a great job, so we can go in and disrupt them by offering better quality services.

If a chairman of a company visits Seattle, that chairman should take all the staff out in the evening and have a few drinks together, talk together and party together and not be embarrassed about the staff seeing the weaker side of you.

I am prepared to try anything once.

Every business, like a painting, operates according to its own rules. There are many ways to run a successful company. What works once may never work again. What everyone tells you never to do may just work, once.

You only live once, and I just don’t want to waste a minute of my life.

If you look after your staff, they'll look after your customers. It's that simple.