Your brand name is only as good as your reputation

I make up my mind about whether I can trust someone within 60 seconds of meeting them

A company is simply a group of people. And as a leader of people, you have to be a great listener, you have to be a great motivator, you have to be very good at praising and looking for the best in people. People are no different from flowers. If you water flowers, they flourish. If you praise people, they flourish. That's a critical attribute of a leader.

Business has to give people enriching, rewarding lives...or it's simply not worth doing.

I was never, ever interested in becoming a businessman or an entrepreneur. If I was a businessman, or saw myself as a businessman, I would have never gone into the airline business.

Any idea can be a great idea if you think differently, dream big and commit to seeing it realized

When we start a new venture, we base it on hard research and analysis. Typically, we review the industry and put ourselves in our customer's shoes to see what we could do better.