The music industry is a strange combination of having real and intangible assets: pop bands are brand names in themselves, and at a given stage in their careers their name alone can practically gaurantee hit records.

What matters is working with a few close friends, people you respect, knowing that if times did turn bad these people would hold together.

I have always believed that business should be a force for good.

Some 80% of your life is spent working. You want to have fun at home; why shouldn't you have fun at work?

Success cannot be measured in wealth, fame or power, but by whether you have made a positive difference for others.

If you run a business, put on top your employees, then your consumers, and then your shareholders.

To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.