When we start a new venture, we base it on hard research and analysis. Typically, we review the industry and put ourselves in our customer's shoes to see what we could do better.

As much as you need a strong personality to build a business from scratch, you also must understand the art of delegation. I have to be good at helping people run the individual businesses, and I have to be willing to step back. The company must be set up so it can continue without me.

If you can make peoples lives a lot better, you've got a really good business.

As much as you need a strong personality to build a business from scratch, you also must understand the art of delegation.

All good leaders listen to their people and empower them to go away and turn any innovative ideas they have into a reality.

Whether we're fighting climate change or going to space, everything is moved forward by computers, and we don't have enough people who can code. Teaching young people to code early on can help build skills and confidence and energize the classroom with learning-by-doing opportunities. I learned how to fly a hot air balloon when I was 30,000 feet up and my life was in the balance: you can learn skills at any age but why wait when we can teach everyone to code now!

A good idea for a new business tends not to occur in isolation, and often the window of opportunity is very small. So speed is of the essence.