In the '80's my gut feeling was that airlines were crap. I hated spending time on planes. I thought we could create the kind of airline I'd like. So we got a secondhand 747 and gave it a go.

You need lucky breaks to be successful.

It's never easy to set up any business, but it comes back to determination and drive and the love of what you do!

Everything in your business can be outsourced... if you're not emotionally attached to doing it all.

I make up my mind about whether I can trust someone within 60 seconds of meeting them

Never go into business purely to make money. If that's the motive you're better off doing nothing.

As much as you need a strong personality to build a business from scratch, you also must understand the art of delegation. I have to be good at helping people run the individual businesses, and I have to be willing to step back. The company must be set up so it can continue without me.