The entrepreneurs who succeed usually want to make a difference to people’s lives, not just their own bank balances.

I believe in myself. I believe in the hands that work, in the brains that think, and in the hearts that love.

I was trouble - and always in trouble. Aged eight I still couldn't read. In fact, I was dyslexic and short-sighted. Despite sitting at the front of the class, I couldn't read the blackboard. Only after a couple of terms did anyone think to have my eyes tested. Even when I could see, the letters and numbers made no sense at all.

We'll go into orbit. We'll go to the Moon. This business has no limits.

In the '80's my gut feeling was that airlines were crap. I hated spending time on planes. I thought we could create the kind of airline I'd like. So we got a secondhand 747 and gave it a go.

If young people do see me as an example (I'm very flattered if they do!) I hope it is as someone who will go out there and live life to the full.

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.