When you are making a decision about how best to serve your customers, your own experience is often a better guide than a more sophisticated analysis of the market.

Happiness is the secret ingredient for successful businesses. If you have a happy company it will be invincible.

Remember it's OK to be yourself.

I think that being a business a leader that treads all over people to get to the top is actually not the way I think to become a successful business leader.

I had no plans to be an entrepreneur. I just wanted to be a journalist and write for a magazine. At 15, I just decided to leave school and launch a national student magazine.

A little humour is good for the soul - regardless of how old you may be.

Your employees are your company’s real competitive advantage. They’re the ones making the magic happen-so long as their needs are being met.