I think business leaders all over the world should not just think of how we can make lots of money, which is fine, but to take some of the problems in the world and get out there and tackle them using business. I think that if businesses do that we can get on top of these problems.

I have always looked on my businesses not just as money-making machines, but as adventures that can, I hope, make people better off.

It's far more difficult being a small-business owner starting a business than it is for me with thousands of people working for us and 400 companies. Building a business from scratch is 24 hours, 7 days a week, divorces, it's difficult to hold your family life together, it's bloody hard work and only one word really matters - and that's surviving.

Your brand or your name is simply your reputation, you have to fight in life to protect that as it means everything. Nothing is more important.

Sometimes miracles come in pairs.

A company is people … employees want to know… am I being listened to or am I a cog in the wheel? People really need to feel wanted.

Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.