Because I don't see Virgin as a company but as a way of life and I fully enjoy it, I don't think I'll ever retire.

Success Comes from listening to your customer.

With all my employees, I listen to them, trust in them, believe in them, respect them and let them have a go! I never believe I know better than they do and have been fortunate over the years to build up a very strong management team whom I can trust and take advice from.

Commitment is not letting people down. That's very important in life.

Most skills can be learned, but it is difficult to train people on their personality.

To launch a business means successfully solving problems. Solving problems means listening.

Meet regularly with your business team and brainstorm. Intricate business problems are mostly resolved at brainstorming sessions.