When you're first thinking through an idea, it's important not to get bogged down in complexity. Thinking simply and clearly is hard to do.

When you are making a decision about how best to serve your customers, your own experience is often a better guide than a more sophisticated analysis of the market.

I think business needs to have a heart and to have a heart a company must be more than just a moneymaking machine.

Don't bother doing something unless you're radically different from the competition.

By working hard, by making the right moves, you can create your own luck, I think. But certainly luck plays a part.

To be successful, you have to be out there, you have to hit the ground running, and if you have a good team around you and more than a fair share of luck, you might make something happen. But you certainly can't guarantee it just by following someone else's formula.

If you are glass half empty type of person, maybe you just haven’t been holding the right glass