I definitely go on gut instinct but it has always had the back up of research and information.

Flowers flourish when they're watered, and shrivel up when they're not. People are no different. The best leaders are the ones who look for the best in people.

I have always believed that business should be a force for good.

Don't think what's the cheapest way to do it or what's the fastest way to do it. Think what's the most amazing way to do it.

I am convinced that companies should put staff first, customers second and shareholders third - ultimately that's in the best interest of customers and shareholders.

When you are making a decision about how best to serve your customers, your own experience is often a better guide than a more sophisticated analysis of the market.

I think entrepreneurship is our natural state--a big adult word that probably boils down to something much more obvious like playfulness.