Over the years I have found one of my best strengths is my ability to recognise talent and trust them.
Richard BransonGood customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.
Richard BransonWell, we know that people in Australia love the idea of both Impulse and Virgin Blue getting up and adding a bit of competition, and it's fun to be able to deliver it.
Richard BransonIf I'm setting up a new business I'll spend three or four months learning everything there is about that business, everything there is about that subject and then I will find good people to run it on a day-to-day basis, but whilst they're running it at least I know what they're talking about when they come back to me.
Richard Branson