If you offer people a decent service, if you give them you know Internet access, if their phones are not cut off on the trains, you know if you have plugs where they can plug in their computers, and if you have a smiling, cheerful staff; and if you can travel really quickly, then you can make a success out of the rail business.

I love the freedom of movement that my phone gives me. That has definitely transformed my life.

Innovation happens when people are given the freedom to ask questions and the resources and power to find the answers.

I think business leaders all over the world should not just think of how we can make lots of money, which is fine, but to take some of the problems in the world and get out there and tackle them using business. I think that if businesses do that we can get on top of these problems.

Being dyslexic can actually help in the outside world. I see some things clearer than other people do because I have to simplify things to help me and that has helped others.

Wine, like life, is meant to be enjoyed.

Growth does not always lead a business to build on success. All too often it converts a highly successful business into a mediocre large business.