If you offer people a decent service, if you give them you know Internet access, if their phones are not cut off on the trains, you know if you have plugs where they can plug in their computers, and if you have a smiling, cheerful staff; and if you can travel really quickly, then you can make a success out of the rail business.

Records are made to be broken. It is in man's nature to continue to strive to do just that.

It isn't effective or productive to force your employees to do anything. Choice empowers people and makes for a more content workforce.

There are millions of people out there who would love to become astronauts, who'd love to go to space - they'd love to look back at this wonderful world from space. That will be the engine that will enable us then to develop spaceships to transport people around the world at tremendous speeds in an environmentally friendly way.

Don't hesitate to seek external help or advice where need be. Sometimes, it takes an external, emotionally unattached individual to detect your business flaws and render unbiased advice.

Give your employees a mission that matches their ambitions. When you challenge people, they surprise you.

Past failures unlock future successes