With all my employees, I listen to them, trust in them, believe in them, respect them and let them have a go! I never believe I know better than they do and have been fortunate over the years to build up a very strong management team whom I can trust and take advice from.

However tight things are, you still need to have the big picture at the forefront of your mind.

I think in life the key thing is just to fight really hard to make sure something survives. If it looks like you've done everything you can to avoid failure, just move forward, move on and learn from it.

If you want to be a Millionaire, start with a billion dollars and launch a new airline.

It isn't effective or productive to force your employees to do anything. Choice empowers people and makes for a more content workforce.

I make up my mind about whether I can trust someone within 60 seconds of meeting them

Please be polite. Nothing in life should erode the habit of saying thank you to people or praising them.