Train people well enough so they can leave, treat them well enough so they don't want to.

I rely far more on gut instinct than researching huge amounts of statistics.

We don't actually plan to launch new businesses over the next few years, but we are planning to take the ones we have into new territories.

Ridiculous yachts and private planes and big limousines won't make people enjoy life more, and it sends out terrible messages to the people who work for them. It would be so much better if that money was spent in Africa - and it's about getting a balance.

As people's access to the internet grows we're seeing the sharing economy boom - I think our obsession with ownership is at a tipping point and the sharing economy is part of the antidote for that.

It is only by being bold that you get anywhere. If you are a risk-taker, then the art is to protect the downside.

We went all the way down the Himalayan chain for a day and a half. That was magnificent, except the Chinese told us they were going to shoot us down if we came out the far end. So I spent a lot of my time contacting former Prime Minister Tony Blair begging him to tell the Chinese we were coming in this direction by mistake and could he please say we have no nasty motives for flying into their territory.