Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.

Communicate your passion clearly, concisely and with genuine conviction.

No matter how big you are, details count!

I have always lived my life by making lists: lists of people to call, lists of ideas, lists of companies to set up, lists of people who can make things happen. Each day I work through these lists, and that sequence of calls propels me forward.

I think because I have great difficulty saying the word, 'no,' almost every day's a different adventure.

In Africa, villagers look up to elders; they are the moral voice of their community.

If you do something for fun and create the best possible product, then the profit will come.