As much as you need a strong personality to build a business from scratch, you also must understand the art of delegation.

Whenever I see people getting a bad deal I want to step in and do something about it. Of course, this is not pure altruism - there's a profit to be made too.

Always think, 'what's the worst that can happen' and have some kind of strategy to deal with it

We're introducing separate rooms with double beds in all of our planes so people can actually go with their partner and have a proper night's sleep...

Just watching Israel bombarding Palestine and Palestine sending one or two little rockets over to Israel - it's just too sad for words.

I'm not superstitious. I don't really believe in star signs, sorry, or superstitions.

By working hard, by making the right moves, you can create your own luck, I think. But certainly luck plays a part.