As much as you need a strong personality to build a business from scratch, you also must understand the art of delegation.

We've always had a pretty competitive and pretty ferocious battle with British Airways... It's lasted now about 14 years, and we're very pleased to have survived it.

Having colleagues nearby, whether at the beach or in a crypt, means the ideas are always flowing

We have a business that some people feel pollutes, and I happen to agree with them. ... And so on the basis of trying to do good and, you know, hopefully turn a profit, what we did was we pledged that we'd put all the profits from our airline business into trying to develop clean fuels.

Having a personality of caring about people is important. You can’t be a good leader unless you generally like people. That is how you bring out the best in them.

No matter how big you are, details count!

Business is what concerns us. If you care about something enough to do something about it, you're in business