Life is a process--just one thing after another. When you lose it, just start again.
Richard CarlsonIf, however, you take a moment to observe how you actually feel immediately after you criticise someone, you'll notice that you will feel a little deflated and ashamed, almost like you're the one who has been attacked. The reason this is true is that when we criticise, it's a statement to the world and to ourselves, "I have a need to be critical." This isn't something we are usually proud to admit.
Richard CarlsonEffective listening is more than simply avoiding the bad habit of interrupting others while they are speaking or finishing their sentences. It's being content to listen to the entire thought of someone rather than waiting impatiently for your chance to respond.
Richard Carlson