The real objective isn't just "knowledge" or getting an 80-20 understanding of the situation. The overriding objective is engagement, creating a buzz, mobilizing people to take action.

Great companies make meaning. A company has a name, but its people give it meaning.

Leadership is making happen what wouldn't happen anyway and this always entails working at the edge of what is acceptable

Organizations are, in the last analysis, interactions among people.

The inherent preferences of organizations are clarity, certainty and perfection. The inherent nature of human relationships involves ambiguity, uncertainty, and imperfection. How one honors, balances, and integrates the needs of both is the real trick of feedback.

Knowledge does not advance practice. Rather practice advances knowledge.

Nothing fails like success.