Leadership is making happen what wouldn't happen anyway and this always entails working at the edge of what is acceptable

Organizations are, in the last analysis, interactions among people.

The real objective isn't just "knowledge" or getting an 80-20 understanding of the situation. The overriding objective is engagement, creating a buzz, mobilizing people to take action.

Nothing fails like success.

Contrary to widespread faith in "communication" and "knowledge transfer," information has a social life, and unless new insights are embedded in the social system they evaporate.

The incremental approach to change is effective when what you want is more of what you've already got.

People are much more likely to act their way into a new way of thinking, than think their way into a new way of acting.