The incremental approach to change is effective when what you want is more of what you've already got.

People are much more likely to act their way into a new way of thinking, than think their way into a new way of acting.

Nothing fails like success.

The incremental approach to change is effective when what you want is more of what you've already got.

Organizations are, in the last analysis, interactions among people.

The real objective isn't just "knowledge" or getting an 80-20 understanding of the situation. The overriding objective is engagement, creating a buzz, mobilizing people to take action.

Discoveries from one community cannot be repackaged and provided to another as a silver bullet, That's a "best practice" rollout and it invariably evokes the immune rejection response.