People are much more likely to act their way into a new way of thinking, than think their way into a new way of acting.

Discoveries from one community cannot be repackaged and provided to another as a silver bullet, That's a "best practice" rollout and it invariably evokes the immune rejection response.

Nothing fails like success.

Leadership is making happen what wouldn't happen anyway and this always entails working at the edge of what is acceptable

Great companies make meaning. A company has a name, but its people give it meaning.

Contrary to widespread faith in "communication" and "knowledge transfer," information has a social life, and unless new insights are embedded in the social system they evaporate.

Harnessing adversity is a discipline tailored to a world of unpredictable outcomes--a world where one can disturb, but not wholly direct, a living system. Because the unexpected--adversity--is guaranteed, this discipline is about routinely making lemons into lemon meringue pie.