People are much more likely to act their way into a new way of thinking, than think their way into a new way of acting.

Knowledge does not advance practice. Rather practice advances knowledge.

The incremental approach to change is effective when what you want is more of what you've already got.

Leadership is making happen what wouldn't happen anyway and this always entails working at the edge of what is acceptable

Great companies make meaning. A company has a name, but its people give it meaning.

The inherent preferences of organizations are clarity, certainty and perfection. The inherent nature of human relationships involves ambiguity, uncertainty, and imperfection. How one honors, balances, and integrates the needs of both is the real trick of feedback.

People are much more likely to act their way into a new way of thinking, than think their way into a new way of acting.