The concept of the "good ol' days" must be one of our society's biggest delusions, top reasons for depression, as well as most often used excuse for lack of success.

Not being in tune with your customers is like living in an alternate reality; the way you think your customers feel about your product is not always the same as what your customers really think about your product.

The situation in Iraq will be long, it will be expensive and it will be difficult. But in the end, Iraq will very much be worth it.

I am one who believes that we are, in fact, engaged in a worldwide war against terrorism. We must have the serenity to accept the fact that war is not going to go away if we ignore it.

In sales, a referral is the key to the door of resistance.

A dead end can never be a one way street; you can always turn around and take another road.

While we are focusing on fear, worry or hate, it is not possible for us to be experiencing happiness, enthusiasm or love.