Things have to be made to happen in a way you want them to happen. Without management, without the intervention of organized willpower the desired result simply cannot be obtained.
Robert HellerThe difference between management and administration (which is what bureaucrats used to do exclusively) is the difference between choice and rigidity.
Robert HellerIn getting good results team leaders become conductor rather than driver, enabling others to play the right music, not by hands-on domination of all decisions and execution, but by providing inspiration, motivation and stimulus.
Robert Heller