The servant-leader is servant first... It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from one who is leader first.

The servant-leader is servant first... It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from one who is leader first.

On an important decision one rarely has 100% of the information needed for a good decision no matter how much one spends or how long one waits. And, if one waits too long, he has a different problem and has to start all over. This is the terrible dilemma of the hesitant decision maker.

Ego can’t sleep. It micro-manages. It disempowers. It reduces our capability. It excels in control.

The work exists for the person as much as the person exists for the work.

Leadership must first and foremost meet the needs of others.

Purpose and laughter are the twins that must not separate. Each is empty without the other.