On an important decision one rarely has 100% of the information needed for a good decision no matter how much one spends or how long one waits. And, if one waits too long, he has a different problem and has to start all over. This is the terrible dilemma of the hesitant decision maker.

The quality of a society will be judged by what the least privileged in it achieves.

A statement of vision is the overarching purpose, the big dream, the visionary concept-something presently out of reach-so stated that it excites the imagination and chlalenges people to work for something they do not yet know how to do.

The servant leader is servant first. It begins with the natural feeling that one wants to serve.

For the person with creative potential there is no wholeness except in using it.

The work exists for the person as much as the person exists for the work.

Servant leadership always empathizes, always accepts the person, but sometimes refuses to accept some of the person's effort or performance as good enough.