Britain's is traditionally a rigid class society.

There are party leaders, big corporation, Wall Street. There are very wealthy individuals who kind of represent where the Democratic Party, the official Democratic Party was and to some extent still is.

If you want to be a change agent, you have to ready to fail.

Now we're in a very different economy. Throughout the late 1980s and 1990s American management started to do the right things. There was extraordinary investment in technology. The dominant questions now are less how to do it better, how to manage better, how to make the economy better, than how to have fuller and more meaningful lives. Because the irony is, now that we've come through this great transition, even though our organizations and our people are extraordinarily productive, many feel that the nonwork side of life is very thin.

There`s sort of a chilling effect on non-profits and the media and a lot of other places because the establishment is so powerful. That`s where the money is.

Well-trained and dedicated employees are the only sustainable source of competitive strength.

The managers of the big brands have a very clear responsibility. It's attracting and keeping talented people in order to sustain and build the trustworthiness of that brand. There is no clearer objective in the economy. Your economic success depends on expanding and building your economies of trustworthiness.