It's very hard to establish an economy of trustworthiness. The key is continuing to innovate and to keep your customers through innovation, because the customers can leave. But once you are a dominant player that continues to innovate and provide a good deal, customers will stay with you.
Robert ReichOne thing I've learned from 35 years in the classroom is that people learn best when they are laughing, when they are emotionally hit, that it's both the brain and the heart.
Robert ReichThe world of politics is divided between people who are introverts - who lose a little bit of energy out of each interaction they have so that by the time the day ends, after 1,000 interactions, they're exhausted - and people like Bill Clinton who are extroverted - who get a little bit of energy from each interaction.
Robert Reich