You have to keep a sense of humor about yourself, more than anything else. You've got to take the issues very seriously, but you can't take yourself too seriously. And Washington is a city in which everybody takes themselves extraordinarily seriously.
Robert ReichWhen top executives get huge pay hikes at the same time as middle-level and hourly workers lose their jobs and retirement savings, or have to accept negligible pay raises and cuts in health and pension benefits, company morale plummets. I hear it all the time from employees: This company, they say, is being run only for the benefit of the people at the top. So why should we put in extra effort, commit extra hours, take on extra responsibilities? We'll do the minimum, even cut corners. This is often the death knell of a company.
Robert ReichWe used to be so proud that our country offered far more economic opportunities than the feudal system in Great Britain, with its royal family, princesses and dukes. But social mobility in the UK is higher than in the US. Our social rift is as big as it was in the 1920s.
Robert ReichThe silent majority really is a liberal majority, even though the word liberal has taken a real beating over the last 20 years by radical conservatives.
Robert ReichWhat characteristics are most important in creative workers? One quality you need is inventiveness. You need to be able to take whatever product or service you are providing and figure out ways of making it better, faster, cheaper. The other quality is empathy and insight into what people might want, even though they don't even know their wants, probably because there's no product or service to test their wants.
Robert Reich