If you don't have trust inside your company, then you can't transfer it to your customers.
Roger StaubachAt a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.
Roger StaubachIn racing, we have a better chance of it happening quicker because we have attracted good people to come to work for us. It's the beginning of a great adventure, and we're looking forward to it.
Roger Staubach