At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.

Spectacular achievements come from unspectacular preparation.

Nothing good comes in life or athletics unless a lot of hard work has preceded the effort. Only temporary success is achieved by taking short cuts.

There are a lot of people who touch the customer.

I have a lot to learn about NASCAR. But I've learned if you have the right people in the right places doing the right things, you can be successful at whatever you do.

I hate to admit that. I want to win every race, but I know that's not possible. To be in the top 25 is realistic if we have any luck this year. But anything to be in the chase or something like that is very unrealistic.

If you don't have trust inside your company, then you can't transfer it to your customers.