All of us get knocked down, but it's resiliency that really matters. All of us do well when things are going well, but the thing that distinguishes athletes is the ability to do well in times of great stress, urgency and pressure.

In the commercial real estate business, brokers spearhead major accounts. But they wouldn't have customers without the people who oversee construction.

If you don't have trust inside your company, then you can't transfer it to your customers.

At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.

Discrimination is a disease.

It's okay to have personal ambitions, but you have to take someone with you.

There's always something special when the service academies play each other that's not in any other game. This is not a regular game, and everyone involved knows that.