Business is full of pain and hardship and with that, laughter and release.

Today, where you come from seems less and less important, as globalization is the new order. I prefer the old world.

What is it about business that makes us laugh - when things go wrong, which they do all the time (why, I still wish I knew) then we need to laugh.

When things go right (and they go right a lot - you just got to keep trying) there is nothing to really laugh about.

You can't put passion and obsession into someone's employment contract - either you are or you aren't.

I did apply to get a job, many times, but no one ever hired me. I think my hyperactive nature didn't score me any points, and I remember when I went for interviews, I would ask all the questions - this probably confused the people who were hiring.

There are differences in the businesses themselves, but the fundamentals are the same: give customers a good experience, charge them a reasonable price, listen to them, and treat them with respect.