I am tough minded, but not hard hearted.

When someone stands you up for a meeting, sure, you have the right to be disappointed, and perhaps even angry. But you can't take it personally - they probably do it to everyone.

Business, like life, is funny. We all go through difficult times, and we all have to face curve balls and challenges, each and every week. And we need to laugh when things are funny.

The most obvious answer, that you can read in any leadership book is this - learn to say "no" so that you can make time for the important stuff, the stuff that is closest to your heart. And of course, as all entrepreneurs will say, "surround yourself with good people". That is the hardest thing : finding good people.

There is reason to smile and celebrate when you win, but when you struggle, that is about laughter. That is the pathos that is rooted in all comedy. And business is full of pain and hardship and with that, laughter and release.

There are differences in the businesses themselves, but the fundamentals are the same: give customers a good experience, charge them a reasonable price, listen to them, and treat them with respect.

Never invest in ideas, only in people!