A basic truth of management - if not of life - is that nearly everything looks like a failure in the middle.
Rosabeth Moss KanterChange is like putting lipstick on a bulldog. The bulldog's appearance hasn't improved, but now it's really angry.
Rosabeth Moss KanterLife is full of cycles that have a way of perpetuating themselves. Success and failure both feed on themselves. Things can go downhill quickly, with people bogged down by ineffective behavior and poor teamwork, unless leaders intervene to shift the cycle.
Rosabeth Moss KanterNot everyone in an organization is in a position to accumulate power through competent performance because most people are just carrying out the ordinary and the expected - even if they do it very well. The extent to which a job is routinized fails to give an advantage to anyone doing it because 'success' is seen as inherent in the very establishment of the position and the organization surrounding it. Neither persons nor organizations get 'credit' for doing the mandatory or the expected.
Rosabeth Moss Kanter