Change is like putting lipstick on a bulldog. The bulldog's appearance hasn't improved, but now it's really angry.

Leaders are more powerful role models when they learn than when they teach.

Thinkers, makers and traders are the DNA of the world class company

The most radical thing we can do is connect people to one another. That starts conversations toward a vision for change.

Change is a threat when done to me, but an opportunity when done by me.

The difference between "winners" and "losers" is not whether they face obstacles and setbacks - we all do, and it is inevitable that plans do not unfold exactly as imagined or that unexpected events surprise us or that a few mistakes happen. The real difference is that "winners" bounce back from a fumble or a loss by refusing to panic, analyzing the situation and looking for positive actions they can take to correct the problem, and then go on to resume winning.

The way innovating companies are designed leaves ambiguities, overlaps, decision conflicts or decision vacuums in some parts of the organisation. People rail at this, curse it-and invent innovative ways to overcome it.