The importance of discretion increases with closeness to the top of a hierarchical organization.

Friendly people are caring people, eager to provide encouragement and support when needed most.

The degree to which the opportunity to use power effectively is granted to or withheld from individuals is one operative difference between those companies which stagnate and those which innovate.

Innovative organizations provide the freedom to act which arouses the desire to act.

Throughout human history, people have developed strong loyalties to traditions, rituals, and symbols. In the most effective organizations, they are not only respected but celebrated. It is no coincidence that the most highly admired corporations are also among the most profitable. Why? Because everyone involved is committed to certain non-negotiable core values. Traditions keep them alive. Rituals such as special occasions reaffirm them. Symbols serve as constant reminders of their enduring importance.

The goal of winning is not losing two times in a row.

It is crucial to recognize, reward, and celebrate accomplishments.