I've found that small wins, small projects, small differences often make huge differences.

Mindless habitual behavior is the enemy of innovation.

Change is like putting lipstick on a bulldog. The bulldog's appearance hasn't improved, but now it's really angry.

Confidence is the sweet spot between arrogance and despair-consisting of positive expectations for favorable outcomes.

Peter Drucker being one of the most important influences because he has helped to think differently about organizational leadership and management. Frankly, I learn something of value from everyone I meet. My Harvard colleagues. My students. The executives I work with. For an eager student, which is what I am, there is so much to be learned from everyday experiences. I'm a sponge. Always will be.

Everything looks like a failure in the middle. In neary every change project, doubt is cast on the original vision because problems are mounting and the end is nowhere in sight.

People who are making decisions about the future often don't have access to some of the best ideas in the company, which may be at the periphery or at lower levels.