I've found that small wins, small projects, small differences often make huge differences.

Confidence isn't optimism or pessimism, and it's not a character attribute. It's the expectation of a positive outcome.

Sometimes you lose - perhaps because you play against the very best, or because surprises happen - but if there is organizational confidence, you bounce back from losses and convert them to successes.

People often resist change for reasons that make good sense to them, even if those reasons don't correspond to organizational goals. So it is crucial to recognize, reward, and celebrate accomplishments.

... people are capable of more than their organizational positions ever give them the tools or the time or the opportunity to demonstrate.

Change is like putting lipstick on a bulldog. The bulldog's appearance hasn't improved, but now it's really angry.

Innovative organizations provide the freedom to act which arouses the desire to act.