People who are making decisions about the future often don't have access to some of the best ideas in the company, which may be at the periphery or at lower levels.

In the most innovative companies there is a significantly higher volume of thank yous than in companies of low innovation.

Confidence is the bridge connecting expectations and performance, investment and results.

The commune movement is part of a reawakening of belief in the possibilities for utopia that existed in the nineteenth century and exist again today, a belief that by creating the right social institution, human satisfaction and growth can be achieved.

Peter Drucker being one of the most important influences because he has helped to think differently about organizational leadership and management. Frankly, I learn something of value from everyone I meet. My Harvard colleagues. My students. The executives I work with. For an eager student, which is what I am, there is so much to be learned from everyday experiences. I'm a sponge. Always will be.

John Akers once said that changing IBM's culture was more difficult than getting elephants to dance. Of course it's really difficult, as Lou Gerstner also found out years later. The title of his own book is Who Says Elephants Can't Dance? He and his top executives were change masters at IBM. All organizations, especially the larger ones, will always need change masters. Dissatisfaction with the status quo and efforts to improve it should be encouraged rather than discouraged. Regrettably, that is often not the case.

The Martha Stewart trial makes clear how far women have risen in the business world. America can be proud of our equal-opportunity prosecution and conviction.