It is crucial to recognize, reward, and celebrate accomplishments.

The middle of every successful project looks like a disaster.

It is easier to talk about money -- and much easier to talk about sex -- than it is to talk about power. People who have it deny it; people who want it do not want to appear to hunger for it; and people who engage in its machinations do so secretly.

The goal of winning is not losing two times in a row.

In the most innovative companies there is a significantly higher volume of thank yous than in companies of low innovation.

Not everyone in an organization is in a position to accumulate power through competent performance because most people are just carrying out the ordinary and the expected - even if they do it very well. The extent to which a job is routinized fails to give an advantage to anyone doing it because 'success' is seen as inherent in the very establishment of the position and the organization surrounding it. Neither persons nor organizations get 'credit' for doing the mandatory or the expected.

Pessimists see problems as stemming from stable and universal causes, thus making them less susceptible to corrective action. Optimists, in contrast, view problems as temporary and resulting from specific factors that will either change or be changed.