In the most innovative companies there is a significantly higher volume of thank yous than in companies of low innovation.

Change is a threat when done to me, but an opportunity when done by me.

Confidence isn't optimism or pessimism, and it's not a character attribute. It's the expectation of a positive outcome.

Friendly people are caring people, eager to provide encouragement and support when needed most.

To take full advantage of the potential in e-business, leaders must lead differently, and people must work together differently. Let's call this new way of working e-culture-the human side of the global information era, the heart and soul of the new economy.

The best way for business to move out of the Hall of Shame is to demonstrate a commitment to social causes. This also makes business sense. A focus on solving social problems has motivational benefits in lean economic times.

In the most innovative companies there is a significantly higher volume of thank yous than in companies of low innovation.