Confidence isn't optimism or pessimism, and it's not a character attribute. It's the expectation of a positive outcome.
Rosabeth Moss KanterFriendly people are caring people, eager to provide encouragement and support when needed most.
Rosabeth Moss KanterTo take full advantage of the potential in e-business, leaders must lead differently, and people must work together differently. Let's call this new way of working e-culture-the human side of the global information era, the heart and soul of the new economy.
Rosabeth Moss Kanter