Friendly people are caring people, eager to provide encouragement and support when needed most.

Everything looks like a failure in the middle.

The importance of discretion increases with closeness to the top of a hierarchical organization.

The commune movement is part of a reawakening of belief in the possibilities for utopia that existed in the nineteenth century and exist again today, a belief that by creating the right social institution, human satisfaction and growth can be achieved.

No" is always an easier stand than "Yes.

The way innovating companies are designed leaves ambiguities, overlaps, decision conflicts or decision vacuums in some parts of the organisation. People rail at this, curse it-and invent innovative ways to overcome it.

The positive outlook that optimists project does not come from ignoring or denying problems. Optimists simply assume that problems are temporary and can be solved, so optimists naturally want more information about problems because then they can get to work and do something. Pessimists are more likely to believe that there is nothing they can do anyway, so what's the point of even thinking about it?